All blends are packed in sterile conditions to ensure cleanliness, quality, and product safety.

We recommend storing tea in a cool, dry place away from direct sunlight. Shelf life depends on the blend, usually 6–12 months.

Yes, we accept custom orders. Please contact us via Etsy Direct to discuss the details.

Tea is a food product, therefore returns or exchanges are not possible. If the item was sent with a mistake on my part, please contact me and the issue will be resolved individually. We understand that force majeure situations may occur during delivery.

We regularly hold contests and promotions. Follow us on Instagram and check our Etsy page for updates.

Yes, each tea package has two seals that cannot be removed without breaking them, ensuring the product remains safe and untouched.

Yes, we provide gift packaging: kraft or festive paper — for winter holidays, birthdays, or as chosen by the customer, if we can source it locally.

Please make sure the address is correct before placing an order. If any package is refused upon delivery, not collected from the post office, or requires reshipment due to an incorrect address (or for any reason), the buyer is responsible for paying subsequent reshipment fees. Only after the Seller receives the package back will the Buyer be able to receive a refund. Your refund will be reduced by the amount of all shipping fees, Etsy fees, and Etsy fees.

If your items have not been delivered within 45 days, please contact me and I will file an investigation via mail. Once this is completed, they will contact your country’s post office and investigate to try to locate your package. If the package is officially declared lost, a 100% refund is guaranteed.